Refund policy

Returns, Refunds & Cancellations

All Coco Balloons products are personalised and made to order specifically for you.

Cancellations
Orders may be cancelled within 24 hours of placing the order. After this period, preparation or purchasing of personalised materials may have begun and the order cannot normally be cancelled.

Personalised & Made-to-Order Products
Because our balloons are personalised and made to order, we do not accept returns or offer refunds for change of mind once the 24-hour cancellation period has passed.

The usual 14-day cooling-off right for online purchases does not apply to goods that are personalised or made to the customer’s specifications.

Faulty, Damaged or Incorrect Orders
Your statutory consumer rights are not affected. If your order is faulty, damaged when supplied, incorrect, or not as described, please contact us as soon as possible with your order details and photographs where appropriate. We will work with you to provide the appropriate remedy in accordance with Irish consumer law.

If a return is required, please contact us before returning the item. We will provide return or collection instructions. Where goods are faulty or otherwise covered by your statutory rights, Coco Balloons will cover any required return costs.

Refunds
Where a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your payment provider.

Contact
Please contact Coco Balloons using the contact details provided on our website regarding any cancellation, problem or refund request.